Compliments, Concerns & Complaints

Policy

Wyke Sixth Form College welcomes feedback from all stakeholders on perceptions of performance.  This policy sets out our response to compliments, concerns and complaints. 

The team at Wyke work hard to provide the best possible education to our students. We welcome all feedback on our performance, including feedback that identifies areas that need to improve.  We address all feedback in an open, transparent manner and seek to use the outcomes to support continuous improvement.  

This policy and procedure outline the ways the college will respond to feedback outside of our formal feedback mechanisms (questionnaires, Tutor Group Representatives etc.). 

You can access the full Policy here: Compliments, Concerns and Complaints Policy

Compliments

Compliments include instances of positive feedback about a particular aspect of the College. It is always great to hear and share this with our team.

If you would like to share any positive feedback, please email these to feedback@wyke.ac.uk These will be logged and any relevant staff will be informed.

Complaints Form

If a student feels that they have been the victim of discrimination by any member of the College – staff or student – they should pursue the matter by talking, in the first instance, with their Tutor.

If you wish to make a complaint, please complete this form Complaint Form and once completed email to feedback@wyke.ac.uk